Privacy policy

Privacy Policy

Last updated: September 11, 2024

This Privacy Policy explains how Printsy ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from printsy.store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By creating an account or placing an order with Printsy, you agree to this privacy policy. We take your privacy seriously and only share your data with necessary third parties to provide our services, such as Shopify (website provider), courier services (Royal Mail, Evri, Yodel, or DPD), and payment processors (PayPal, Clearpay, Klarna, or Shop). These third parties have their own privacy policies, which you should review.

If you have any concerns, contact us to request the removal of your details from our system.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any necessary steps required by law. Please review this page regularly to stay informed of any updates.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources, depending on how you interact with us. The types of personal information we collect include:

  • Contact details: name, address, phone number, and email.
  • Order information: billing and shipping address, payment confirmation, and email.
  • Account information: username, password, and security questions.
  • Customer support information: messages and information shared when you contact us.

We also collect Usage Data about your interaction with the Site, such as your IP address, browser information, and how you use the Services. This information is collected using cookies, pixels, and similar technologies.

We may also obtain information about you from third parties, such as Shopify, our payment processors, or other vendors who support our Site.

How We Use Your Personal Information

We use the information collected about you for several purposes:

  • Providing Products and Services: Processing your payments, fulfilling your orders, and managing your account.
  • Marketing and Advertising: Sending promotional materials and tailoring advertisements to your interests.
  • Security and Fraud Prevention: Detecting fraudulent or illegal activity and protecting your account.
  • Service Improvement: Enhancing customer support and improving our Services.

If you are an EEA resident, our processing activities are based on legitimate interests (Art. 6(1)(f) GDPR), including providing services, marketing, and securing our Site.

Cookies

We use cookies on our Site for various purposes, including enhancing the functionality of our Services, running analytics, and tailoring advertisements. You can manage your cookie preferences through your browser settings. For more details on cookies used by Shopify, visit Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and third parties who provide services on our behalf (e.g., IT management, fulfillment, payment processing).
  • Business and marketing partners to advertise and offer services to you.
  • Affiliates within our corporate group, as necessary for business operations.
  • Couriers (Royal Mail, Evri, Yodel, or DPD) to ensure your orders are delivered.
  • Payment processors (PayPal, Clearpay, Klarna, Shop) when you make purchases through their services.

We only disclose your personal information when necessary and in compliance with this Privacy Policy.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies before submitting any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If we discover such information, we will delete it promptly.

Security and Retention of Your Information

We take measures to protect your personal information, but no security system is impenetrable. If you believe your account has been compromised, contact us immediately.

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, legal obligations, or as required to maintain business records (e.g., holding receipts for up to 6 years).

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Right to Access: Request details of the personal data we hold about you.
  • Right to Delete: Request the deletion of your data.
  • Right to Correct: Request corrections to inaccurate data.
  • Right to Portability: Request a copy of your data or transfer to a third party.
  • Right to Withdraw Consent: Where applicable, you may withdraw your consent for data processing.

You can exercise your rights by contacting us through our Site or at contact@printsy.store.

We will respond to your request in accordance with applicable laws and will not discriminate against you for exercising your rights.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, or processed outside your country. For transfers out of Europe, we use recognized mechanisms like the European Commission’s Standard Contractual Clauses.

Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:
Email: contact@printsy.store

We are the data controller for the purposes of this Privacy Policy, unless stated otherwise.